//   Careers

This is an inactive post!

IT Support Analyst

Location: MTCE Agencies, Thetford, Norfolk, United Kingdom

Posted: July 27th, 2022

Overview

Multimatic is a privately held, global enterprise supplying engineered components, systems and services to the automotive industry. The company’s core competencies include the development and manufacture of complex mechanisms and body hardware, suspension systems and body structural components as well as the design, engineering and development of light weight composite automotive systems.

Multimatic's IT group is located in Markham, Ontario and we are currently seeking a IT Support Analyst, in Wyatt Way, Thetford IP24 1HB, United Kingdom, who will be reporting to the Business Solutions Manager.

Position Summary

Provide users support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action

Responsibilities

In the role, you will possess and can demonstrate the following skills:

  • Be the first point of contact to respond to requests for assistance via IT Desk Portal, phone or email
  • Administer help desk software (Jira)
  • Log, follow-up and maintain all help desk interactions
  • Identify and escalate situations requiring urgent attention
  • Advise and educate users and provide appropriate solutions
  • Update and maintain training manuals for new and revised software via Confluence
  • Adhere to policies, procedures, and operational guidelines related to established quality management system (TS 16949) and safety policies and regulations.
  • Supports Kaizen and provide continuous improvement solutions on a regular basis.
  • Additional duties and responsibilities as assigned.

Qualifications

  • Bachelor’s degree in computer science or relevant experience with a minimum of 2 years of related experience in Help desk environment
  • Knowledge of SAP is an asset
  • Excellent oral and written communication skills.
  • Ability to work in a high volume, fast paced and time sensitive environment
  • Good problem-solving skills

To know more about Multimatic Career - please watch the video - https://youtu.be/wO3GpzmOSiU

Closing date for applications is August 19th 2022

If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.