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Quality Assurance Manager

Location: Multimatic Manufacturing, Concord, Ontario, Canada

Posted: March 23rd, 2021

Company Overview:

Multimatic Manufacturing is the original production facility of Multimatic Inc. and is a leading supplier of hinges, door checks and innovative user-convenience products (such as Multimatic’s StepGate™ and BoxSideStep™ ) to the North American automotive industry. Multimatic Mfg. uses flexible production systems that allow rapid product changeovers, helping drive manufacturing efficiency.

Position Overview:

Multimatic Mfg. is looking for a  Quality Assurance  Manager . The Quality Assurance Manager is responsible for development, implementation and the maintenance of the Quality system

Plant Address:

Multimatic Manufacturing
301 Jacob Keffer Parkway 
Concord, ON L4K 4V6

Key Responsibilities and Authorities:

  • Update fast response board and attend Fast Response Meetings
  • Authority to follow up on Customer scorecards, portals, KPI/QOS Reporting for quality related issues
  • Monthly review and electronic signature of supplier performance
  • Review and submit customer Sample Submissions (PPAP)
  • Participate in DMN System activities
  • Prepare departmental budgets
  • Disposition Quarantine
  • Signing authority for Job Instructions and Control Plan
  • Authority to contact customer with Quality Issues
  • Provide technical support to the customer
  • Authority to follow up for Customer Concerns
  • Authority to follow up for Supplier Quality Concerns
  • Selection and approval of Corrective and Preventive actions
  • Participate in a team selection and approval of Special Characteristics
  • Arrange for outside testing as required
  • Train , coach and assist department personnel in the development of continuous improvement ideas
  • Conforms to IATF 16949/ISO14001 standards
  • Performs the duties of the IATF16949/ISO14001 Management reps in their absence.
  • Ensure that requirements of CQC16-491289-2018 are effectively established, implemented and maintained;
  • Ensure product consistency and conformity between product and CNCA standard;
  • Ensure correct use of CQC/ CCC certificate and mark, and ensure continuous validity of certificate status of certified products
  • Perform Workplace Inspections
  • Participate in health and safety Information sessions
  • Investigate in Incidents, complains and work refusal
  • Provide information, instruction and supervision to a worker to protect the health or safety of the worker.
  • Take every precaution reasonable in the circumstances for the protection of your worker
  • Correct health and safety contraventions or hazardous conditions.
  • Commend worker and supervisor health and safety performance.
  • Appoint competent supervision.
  • Establish a budget for Health & Safety and Return to Work activities.
  • Participate in KAIZEN principles, concepts and activities.
  • Adopt, support, and encourage KAIZEN principles, concepts and GEAR activities from staff to meet corporate goals.
  • Encourage GEAR activities from staff to meet corporate goals.
  • Conduct employee performance reviews for department personnel minimum annually.
  • Submits training needs to HR as determined from departmental needs and employee evaluations.
  • Ensure that all personnel are working in a safe and efficient manner
  • Perform other duties as required (ie-special projects).
  • Work in compliance and conform to IATF16949 and ISO14001 standards.
  • Will ensure that all individuals within their department work in compliance and conform to IATF16949 and ISO14001 standards.
  • Work in a safe manner at all times

Basic Requirements and Competencies:

  • Completion of an appropriate blend of education and/or experience equaling a minimum of five years
  • Minimum 3 years’ experience as a Department Quality Manager or equivalent
  • Prior experience dealing with customer quality issues, including plant visits
  • Experience in Problem Solving Disciplines using a cross-functional team approach
  • Management and Supervisory skills
  • Ability to read, write and speak English
  • Computer literacy and a sound knowledge in MS Office, Excel and Outlook is an asset.
  • Ability to successfully interact with all levels of employees in a multicultural environment.
  • Excellent communication skills (written and oral).


If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.