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IT Technical Services

Location: Multimatic Product Services, Southfield, Michigan, United States

Posted: July 24th, 2019

Company Overview:

Multimatic is a global enterprise supplying components, systems and engineering services to the automotive industry. With expanding facilities around the world, there is always room in Multimatic’s growing team for people who share a dedication to technical excellence, quality and enthusiasm.

Position Overview:

Multimatic Product Services (MPS) specializes in providing product engineering and account management support internally to the business units and externally to the customer base. MPS gives employees the opportunity to work with the most sophisticated technologies, manufacturing operations and automotive customers in the global market. 

MPS is looking to fill an IT Technical Services vacancy in its Southfield/Novi, Michigan facilities. This position serves as the local support point of contact and is responsible for hardware, server, network and software requirements, while supporting the technical infrastructure, security, and service desk needs of the team and accompanying business/office processes.

The IT Technical Services position will report to the VP, Sales and Marketing, with a dotted line to the Global Technical Services Manager, or their nominee(s), and will work closely with both to ensure working hardware and servers, implement future projects, facilitate remediation of identified issues, ensure hardware and software is up-to-date and available for new hires.

Facility Address:

26475 American Drive
Southfield, Michigan
48034-6114
USA

Key Responsibilities:

  • Provide technical assistance to users
  • Support and/or resolve computer problems for users that are in office or remote
  • Provide hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and/or services
  • Install, configure, and provide ongoing support for the divisional Local Area Network (LAN), and VMWare server environment
  • Maintain computer inventory and monitor local hardware/software ensuring life cycle refreshes
  • Maintain yearly IT budgets
  • Investigate and/or support outage investigations and response activities
  • Participate and/or lead project information gathering, requirements and analysis
  • Work with senior-level network support personnel and client server specialists on implementing new corporate rollouts of hardware/software
  • On-call requirement with some after-hours/weekend work when required

Desired Qualifications / Experience:

  • College Diploma/Degree or equivalent education is required
  • Excellent English communications skills, both written and verbal
  • Proven customer service excellence with a focus on internal customer satisfaction
  • Able to work alone or within a team, with an excellent attendance record
  • Proven ability to prioritize tasks to ensure quick turnaround, and minimal costs
  • Familiar with CAD software (Solidworks, Catia, Cadkey)
  • Must have at least a working knowledge/support of the following:
    • VMWare virtual server environments
    • Windows 7/10, Microsoft Server 2008/2012/2016
    • Active directory/WSUS/Patch Management
    • MS Exchange 2010, 2013, 2016
    • Microsoft Outlook 2010, 2013, 2016.
    • Microsoft Office 2010, 2013, 2016.
    • WAN/LAN/Wi-Fi Technology.
    • Microsoft SQL/My SQL Server a plus
  • Must have good PC hardware skills – system upgrades etc.
  • Must be familiar with HP desktops/laptops
  • Hands-on experience with networking hardware – I.E. Cisco switches
  • Preference will be given to those who are legally able to work in the U.S.A. without sponsorship
  • Familiarity with Avaya phone systems is a plus

 

Preference will be given to internal Multimatic candidates.

Multimatic is an equal opportunity employer.

If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.
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