IT Technician - Technical Solutions
Location: Multimatic C-Mech, Newmarket, Ontario, Canada
OVERVIEW:
Multimatic is a privately held, global enterprise supplying engineered components, systems and services to the automotive industry. The company’s core competencies include the development and manufacture of complex mechanisms and body hardware, suspension systems and body structural components as well as the design, engineering and development of light weight composite automotive systems.
We are currently seeking an IT Technician for our manufacturing location in Newmarket, who will be reporting to the General Manager. This position is not a remote position, the candidate needs to work onsite at our Newmarket location.
Plant Address:
Multimatic C-Mech
1200 Stackhouse Road
Newmarket, Ontario
POSITION SUMMARY:
A detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will be responsible for system updates, troubleshoot problems, and provide hands-on support for IT issues within our organization.
Reporting to the General Manager, the successful candidate will:
KEY RESPONSIBILITIES:
• Provide technical assistance to computer system users in an office/plant environment.
• Answer questions and/or resolve computer problems for users in person or when they are traveling.
• Provide assistance and guidance concerning the use of computer hardware and software, including printing, software installation, e-mail, and operating systems.
• Provide hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and/or services.
• Install, configure, and provide ongoing support for the divisional Local Area Network (LAN).
• Maintain computer inventory.
• Maintain yearly IT budgets.
• Monitor/maintain/support local networks to ensure the highest availability to all users.
• Maintain on-prem server & tape backup infrastructure, including monthly patching & upgrades
• Will work with senior level network support personal and client server specialists when implementing new corporate rollouts of Hardware/Software.
• Will work with Intermec/Motorola bar code scanners, printers and related shipping systems.
• After hours/weekend work when required.
Additional duties include:
• Maintaining a Nortel/Avaya phone system. This will include new user setup.
• Provide limited support with corporate SAP system.
• Additional IT related tasks as requested by Management.
Required Skills/Education:
• Excellent English communications skills, both written and verbal.
• Excellent customer service as must with a focus on internal customer satisfaction.
• Currently working or has worked for a manufacturing company, automotive is a plus.
• Able to work alone or within a team.
• Post-Secondary Diploma or equivalent education.
• Strong technical and customer service experience.
• Post Secondary Diploma or equivalent education.
• Familiar with Intermec/Motorola Scanner gun technology (or equivalent) is a plus.
• Familiar with Intermec Printers (or equivalent) is a plus.
• At least 3-5 years’ experience within an IT related environment.
• Working experience with VMWare virtual server environments.
• Working experience with Windows 7/10.
• Working experience with Server 2012/2016 and Active Directory.
• Working experience with MS Exchange 2013.
• Working experience with Microsoft Outlook 2013.
• Working experience with Microsoft Office 2013.
• Working experience within a Microsoft Active Directory environment.
• Working experience with WAN/LAN/Wi-Fi Technology.
• Working knowledge of Microsoft SQL/My SQL Server a plus.
• PC hardware skills – system upgrades etc.
• Familiar with HP Desktops/Laptops.
• Hands on experience with networking hardware – I.E. Cisco switches.
• Familiar with Avaya phone systems is a plus.
• Familiar with Programmable Logic Controllers (PLC) equipment is a plus.
We offer a comprehensive benefits package, as well as a friendly work environment. Learn more about us at www.multimatic.com.
Multimatic is an equal opportunity employer.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.