IT Infrastructure Manager
Location: Multimatic IT, Markham, Ontario, Canada
OVERVIEW:
Multimatic is a privately held, global enterprise supplying engineered components, systems and services to the automotive industry. The company’s core competencies include the development and manufacture of complex mechanisms and body hardware, suspension systems and body structural components as well as the design, engineering and development of light weight composite automotive systems.
The Manager, IT Infrastructure is a hands-on technical leader utilizing technical, project management and people development skills, who will ensure their team can successfully deliver infrastructure projects as well as the required ongoing support of the company’s existing server/computer population.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- End to end project management and/or working with project managers to deliver technical projects for all facets of operations, implementations, migrations, upgrades and maintenance as it relates to the corporate VMware/server/desktop/cloud infrastructure
- Analyze and help troubleshoot complex server / VMware environment issues
- Assist and provide project research and testing from investigation, POC, and through to production release
- Continuously improve the efficiency of technical support processes including staff training, documentation, internal checklists and best practices
- Ensure regular and timely communications with the global technical team, including onsite scheduled visits
- Alignment, communication and delivery with IT departments as it relates to projects involving backend server or client deployment
- Responsible for IT budgets ensuring cost tracking is maintained throughout the fiscal year
- Monitor server/computer equipment life cycle and ensure upgrades as necessary
- Build relationships with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases and oversee service level agreement escalation and contract negotiations
- Perform periodic risk assessments as required with support from the Corporate Security team
- Level 3 on-call escalation point for incident management processes, business continuity and disaster recovery
- Ensure proper tools / utilities are utilized to provide incident reporting and metrics regarding issues and resolutions to service outages
- Support company directives with a positive disposition, driving a collaborative and inclusive forward thinking culture that fosters new ideas, engagement and optimism
- Provide leadership including a employee customer service mindset within the IT team, driving strong service leadership with a appropriate mix of business knowledge, technical skills and competencies
- Develops and maintains a People Factory culture where team member are enabled to take accountability to collaborate cross-functionally, to inspire the best in each other, and to care for each other
- Demonstrate ownership and accountablility for business decisions
- Support and adhere to polices, procedures and operational guideline related to established quality management systems (TS 16949)
- Maintain work knowledge of safety policies and regulations to ensure duties of self and others performed in a safe manner
MANAGERIAL / SUPERVISORY RESPONSIBILITES:
- Develop and manage a technical team ensuring a focus on internal customer service
- Conduct annual Technical Services team performance reviews
- Ownership and supervision of global server/client projects
QUALIFICATIONS:
- Bachelor’s degree in Engineering, Computer Science or related field required or equivalent experience
- At least 5 years past managerial or team leader experience
- 5-10 years’ experience within an IT related environment.
- 5-10 years’ experience within a VMWare virtual server environment
- 5-10 years’ experience with Windows W7/W10
- 5-10 years’ experience with Windows Server 2008/2012/2016
- 5-10 years’ experience with Exchange 2013/2016
- 5-10 years’ experience with Microsoft Office 2013/2016 / Office 365
- 5-10 years’ experience with Active Directory/WSUS/Patch Management
- Working knowledge of Microsoft Azure cloud technologies
- Working knowledge of WAN/LAN/Wi-Fi Technology
- Microsoft SQL / MySQL Server a plus
- PC Hardware Skills
- Backup Technology – Veeam On Prem, Offsite
- Working knowledge of Windows scripting / batch language / logging / auditing
- Excellent English communications skills - both written and verbal
- Strong documentation skills
- Helpdesk ticketing systems experience – I.E. Jira
- MCSE or equivalent education/experience
- Strong customer support experience
- Global travel (Canada, US, Europe, Mexico, China, Australia) if/when required
WORKING ENVIRONMENT:
Office environment; 15% travel required to Multimatic office/production locations worldwide.
Closing date for applications is April 23rd 2021
If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.